Human customer care for your laundry.
You look after the business. We look after customer service. By hiring Cicclo, you have a team of people serving your laundry customers on your behalf, answering questions and guiding them through the services. Personal care, without AI, so you do not have to handle every call and have more time to manage your operation.
People helping people
Your customer talks to a human team, not an AI. We listen to what happened and explain the next step with clarity and empathy.
The laundry owner hires Cicclo to serve their customers on their behalf. Our team helps people using the store, answers questions and explains the next step, so the owner does not have to handle every request.
Help when it is needed
Questions about payment, starting a service or using equipment receive guidance connected to the customer journey and the store’s operation.
Context matters. Our team talks to the customer, identifies the difficulty and provides guidance. When the situation requires action from the store or a technical intervention, it is routed with those responsibilities in mind.
More peace of mind for operators
Cicclo supports the customer and helps route issues to the right team. You have more time to manage the business while keeping customer experience in focus.
Channels, coverage and procedures are agreed with your operation. Customers, stores and support staff can then understand how to ask for help and follow an issue.
How support fits into your operation
Align the journey
We map where customers need help and agree channels and procedures with your team.
Listen to the customer
A person listens, understands the context and explains how to use the solution or what to do next.
Connect the resolution
We route issues that need the store or technical support while preserving the context of the case.
Let’s care for your customers
Channels, coverage and procedures are agreed with your operation. Customers, stores and support staff can then understand how to ask for help and follow an issue.
Talk to Cicclo
